Web Management

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Click a question, or scroll down learn more about Web Management:

How can I change my FTP username password?
Which HTML/Web Site editor should I use create my web site?
How do I make web pages use your servers?
How do I upload files web server?
What FTP or File Transfer Protocol how do I use it?
How do I configure my FTP software?
How do I get my home page load automatically?
I just made a change my site, but I do not see change my browser 
I accidentally deleted a file off my site. What can I do restore it?
How do I create directories within my web site?
How do I set permissions files directories?
How do I get started with FrontPage 2000?



How can I change my FTP username password?

Your FTP username password cannot be changed due fact marks your site's location our virtual hosting servers. 


Which HTML/Web Site editor should I use create my web site?

You can use any HTML editor creates standard HTML code, long does not require server extensions be installed (with exception Microsoft FrontPage). Keep mind, with number editor programs are available to you growing each day, we are limited support we can provide applications we are not familiar with. The best source support your editor program manual, help files, or technical support provided by product's company.

How do I make web pages use on your server?

Click below additional help a particular topic:
Rules for filenames
Where put your files
Important conventions use
General HTML do's dont's
Transferring your pages
Viewing your pages


How do I upload files web server?

You will use either an FTP (File Transfer Protocol) program, , MS  FrontPage,  or a utility built into your HTML editor upload. If you are constructing your site an application we do not support, please refer its built help, online documentation or manual for help publishing.

What FTP or File Transfer Protocol how do I use it?

File Transfer Protocol (FTP) simplest way transfer files between computers on Internet. Each web hosting account can be reached via FTP 24 hours a day 7 days a week we have built a getting started guide for using FTP on our servers, available here.

How do I configure my FTP software?

Step by step instructions configuring your FTP program (WS_FTP or Fetch, etc.) are accessible our Getting Started with FTP guide, click here

How do I get my home page load automatically?

If your web site hosted a Unix machine, you simply need name home page your site one following (in preferred order): index.html, index.htm, index.shtml, index.cgi, index.php, home.html, home.htm, home.shtml, home.cgi, home.php.

If your web site hosted a NT machine, you simply need name home page of your site one following (in preferred order): Default.html, Default.htm, Default.asp, Default.cfm, default.html, default.htm, default.asp, default.cfm, index.html, index.htm, index.asp, index.cfm.

Notes: 

Please note both case spelling are important naming your home page. Name one above names, exactly appears (with upper and/or lowercase intact).  In order get a particular page load for home page a directory your site, you simply need follow same naming scheme above. 
Also, if you have multiple index or default files your home directory (or any other directory for that matter) only one can load for your home page. The server will serve page that listed first list above. (i.e., index.html and index.htm are same directory, but only index.html will load for home page). 
If wrong page loading for home page your site, likely due to having multiple home page files. Either rename one that you don't want be home page or remove file (your preference). You may see such a problem occur most often with MS FrontPage, which likes add an index or default file into your home directory, if doesn't see one already. 

I just made a change my site, but I do not see change my browser right away. What can I do?

Here are a couple things try out, preferably following order, until you find a solution: While you have file open your web browser, click "refresh" or "reload" button toolbar your web browser.  
While you have file open your web browser, click "shift" key your keyboard, at same time click "refresh" or "reload" button on toolbar your web browser. 
Close down your web browser, reopen it. You may even want go far as disconnecting from Internet or restarting your computer. 
Last but not least, if all these other attempts fail, contact your Internet Service Provider see if they perhaps are using any type web caching their servers (or proxy servers). Some Internet Service Providers use web caching servers you connect Internet through make your connection Internet appear faster than really is. These servers cache frequently accessed documents, so that next time someone wishes view that file, and they are connected Internet through that server, they will load an old cached copy a file Internet Service Provider's server and not newer copy hosting company's server. If your Internet Service Provider does use web caching, ask them how often they clear it. (That will be amount time you will have wait each time you wish view a changed file your web browser through that Internet Service
Provider). Or, you may want consider switching an Internet Service Provider that does not use web caching. 

I accidentally deleted a file off my site. What can I do to restore it?

Never under any circumstance should you not have a local back-up your site saved. This means every time you make a change your web site, you back up your files your PC, or you work files your PC and then publish them to the site (so that you have identical copies both locations). The reason we say this because if you ever accidentally remove a file off of your site and do not have
a back-up your PC upload quickly its place, you will need contact Technical Support, ask for file be restored and pay $175.00 per hour, billable in 30 minute increments. (You will be charged for amount of time takes find the files backup system well for time takes restore files).

We perform full back-ups of our virtual hosting sites weekends and incremental back-ups daily. However, primary purpose for these back-ups case if there is ever a problem with server or something that we have done so that we can restore your site free of charge. (We can tell based server's ftp log file who is
at fault).

How do I create directories within my web site?

If you connect your web site via FTP, use 'create a directory' button while in the directory that you want new directory placed in. In WS_FTP, this button is known MkDir. After clicking this button, you will be prompted for new directory's name.

If you connect your web site via MS FrontPage or Allaire ColdFusion, right-click with your mouse directory you want new directory placed in, and choose "New Folder." You will then be prompted for new directory's name.

How do I set permissions files and directories?

If your web site hosted a Unix server, you can change permissions a file or directory by either FTPing  your account.

If you connect with FTP, upload files and/or directories that you'll be changing the permissions your account. Click file, files, directory, or directories that you want change permissions on, and once they are highlighted, right-click any one of them. You'll be presented with a drop down menu and you want click option chmod (Unix). You'll then need check appropriate boxes assign proper permissions. If you know you have set permissions to a particular number, refer this chart find out which boxes you need check.

How do I get started with FrontPage 2000?

We have developed a guide help you get started with FrontPage 2000, click here